The Guarantee

1. The client is invoiced on the candidate’s commencement and the guarantee is subject to the placement fee
being paid within 7 (seven) to 14 (fourteen) days of date of invoice.

2. MRTF’s guarantee does not apply if the termination is a result of an occurrence that is outside of MRTF’s
and/or the candidate’s control. This includes, but is not limited to the client’s failure to successfully integrate the
candidate for reasons such as unfavourable working conditions (example: sexual harassment, physical and
verbal abuse) or the environment not being conducive to the candidate being able to do their job, a layoff for
economic reasons, elimination of the position, an unfair dismissal, a substantial change in the job description or
reporting structure, the client’s breach of either this agreement or their employment contract with the
candidate, or any verbal agreement with the candidate, a change in the client organisation’s ownership or any
other reasons beyond MRTF’s and/or the candidate’s control, political unrest, work permits, visa conditions.

3. Should the employee resign or be released for any reason other than redundancy or retrenchment or any
reasons mentioned in point 3, within the applicable guarantee period and the guarantee has been validated
(point 1), MRTF’s will provide a replacement candidate. For the guarantee to be operative, MRTF’s must be
notified of the resignation or release immediately and confirmed in writing within 7 (seven) days (unless
otherwise agreed). From the date of confirmation, MRTF’s is afforded 30 (thirty) days exclusivity to replace the
candidate for the same position.

4. MRTF’s guarantee will only apply in instances where the candidate is in possession of an employment
contract; and where MRTF’s has been furnished with a copy of the employment contract.

5. As opposed to replacing the candidate, the client may wish to opt for a credit note. The credit note will be
valid for a period of 2 (two) years from the candidate’s last day of employment. It can be used against any fees
as may become due to MRTF’s in the 2 (two) year period. The credit note percentile is proportionate to the
candidate’s length of service before termination and will be calculated as follows: within a month, 75% credit
note; within 2 months, 50% credit note and within 3 months, 25% credit note.

6. If there is a salary difference between the first candidate and the replacement candidate, MRTF’s will pass a
credit note for the first candidate and a new invoice for the second candidate will be issued. Should the second
candidate’s salary be lower, the client will be entitled to a credit note. If the second candidate’s salary is higher
the difference will be payable.

7. The 90 day guarantee is calculated from the candidate’s starting date. Should the candidate resign within this
period, the guarantee period will be inclusive of the notice period.

8. Should a candidate placed by MRTF’s be retrenched or made redundant during the guarantee period, the full
placement fee is due.

9. MRTF’sguarantee does not apply should the client elect to engage the candidate on a contract basis where the
duration of the contract is less than 12 months.

10. Should a candidate placed by MRTF’s be retrenched or made redundant during the guarantee period, the full
placement fee is due.